Orders are processed on business days only (Monday to Thursday, excluding Public Holidays).

Most orders in West Malaysia are delivered within 1-2 business days.

Specific delivery times cannot be scheduled.

Froscale Trading is not liable for delays beyond our control, such as issues with delivery providers.

For after-sales support, contact our customer service at 6010-876 3258.

If you haven't received your goods, kindly contact customer service.

We deliver to West/East Malaysia and Singapore. Penang residents can enjoy doorstep delivery.

We reserve the right to substitute delivery methods without notice if we cannot deliver to your provided address.

To update your delivery address, visit the website section before 12 am the day before scheduled delivery to avoid misdelivery. No reimbursements will be issued for incorrect addresses without notice.

The customer must ensure someone is available at the delivery address. No refunds are provided after delivery. Charges apply for rescheduled or rerouted deliveries based on the recipient's location.

All sales are final; no refunds are available for any products.